System Maintenance

We are continuously upgrading our systems to bring you a more pleasant experience. Due to system maintenance, all services on the SAFRA mobile app, m.safra.sg web portal and self-service kiosks at our clubs will unavailable from 31 March, Monday, 9.30pm to 1 April, Tuesday, 1 April, 6am.

During this period, members will not be able to:

• Access their SAFRA e-card
• Book facilities
• Register for activities
• Purchase vouchers on Treats & Deals (treats.safra.sg)
• Buy discounted movie tickets at Shaw Theatres or participate in MovieMax movie contests
• Perform membership transactions such as sign-ups/renewal (including SAFRA DBS card) or membership verification
• Update personal particulars such as contact information, marketing preferences and vehicle IU number
• Create a mySAFRA account or reset passwords
• Retrieve transaction history/receipts
• Access FINS Swim School portal

Facility arrangements on 31 Mar, Monday, for operating hours beyond 9.30pm

1. EnergyOne Gym: Early closure at 9.30pm instead of 12 midnight at SAFRA Choa Chu Kang and 10.30pm at the other SAFRA clubs. Last transaction will be at 9pm.
2. Games Room: For bookings made prior to system maintenance, please approach the security counter with your e-receipt. They will verify your booking and open the Games Room for you.
3. Members' Lounge (SAFRA Punggol): Approach the security counter for assistance.
4. The Winners' Circle: TWC Staff will verify your membership particulars for entry.

We apologise for any inconvenience caused and appreciate your understanding.

We value your feedback and you can send them to us via contact@safra.sg for further assistance.