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SAFRAPoints FAQ

Who are eligible for SAFRAPoints?

All paying SAFRA members, including Life Members are eligible.

What is combined SAFRAPoints?

SAFRAPoints earned by Dependent members will be combined with the SAFRAPoints earned by Principal members. The combined SAFRAPoints balance will be reflected in the Principal member's membership account.

Dependent members who wish to enquire and redeem the combined SAFRAPoints will need to be authorised by the Principal member.

Who can check and redeem the combined SAFRAPoints?

All valid Principal members and their authorised Dependent member(s) can check and redeem the combined SAFRAPoints via any of the three ways below.

  1. Login to membership account at m.safra.sg
  2. Login to membership account at mSAFRA app
  3. Visit any of our SAFRA Clubs' Customer Service Counter from 9am to 9pm daily

For authorised members below the aged of 16, they are required to visit any of any SAFRA Clubs' Customer Service Counter to check and redeem the combined SAFRAPoints.

How can Principal members authorise their Dependent members to check/redeem the combined SAFRAPoints?

Principal members can authorise their dependent member(s) via any of the two (2) ways below.

  1. Login to membership account at m.safra.sg
  2. Visit any of our SAFRA Clubs' Customer Service Counter from 9am to 9pm daily

Activation is immediate. Upon completion of application, the Dependent member(s) can start to check and redeem SAFRAPoints.

Principal members can also unauthorise Dependent member(s) from accessing the combined SAFRAPoints via any of the two (2) ways above.

What happens if I lose or damage my SAFRA membership card?

SAFRAPOINTS will not be issued without a valid membership card.

With effect from 3rd October 2020, SAFRA will cease the issuance of physical membership cards for new membership sign-up and renewals. Members may log in to their mSAFRA mobile app to download their e-card to access the membership benefits and privileges.

For lost or damaged SAFRA DBS Credit/Debit card, please block your card immediately using DBS online services and request for a replacement.

Can I authorise another person to collect the rewards on my behalf?

Yes, you can authorise someone to collect the rewards by completing the authorisation section in the collection letter. The authorised person will need to present your SAFRA Membership Card during the collection.

You can download the authorisation letter here.

Is there an expiry date for SAFRAPoints?

SAFRAPoints earned between 1 Jan and 30 Nov will expire on 31 Dec of the same calendar year. SAFRAPoints earned in the month of Dec will expire on 31 Dec of the following year.

What will happen to my remaining SAFRAPoints when I terminate my SAFRA membership?

The remaining SAFRAPOINTS will be forfeited.

How do I replace my SAFRA card if it's lost or damaged?

With effect from 3rd October 2020, SAFRA will cease the issuance of physical membership cards for new membership sign-up and renewals. Members may log in to their mSAFRA mobile app to download their e-card to access the membership benefits and privileges.

For lost or damaged SAFRA DBS Credit/Debit card, please block your card immediately using DBS online services and request for a replacement.

 

Who can I contact if I have any other unaddressed queries?

You may call 1800 377 9800 between 9am to 6pm, Mon - Fri excluding Public Holidays or email to safrapoints@safra.sg

Who are SAFRAPoints Partners?

Click here for list of participating SAFRAPoints partners

You may call 1800 377 9800 or email to safrapoints@safra.sg for further enquiries.

Where can I use SAFRA Rewards Voucher at?

Click here to view List of Stores accepting SAFRA Rewards Vouchers

You may call 1800 377 9800 or email to safrapoints@safra.sg if you have further enquiries.

 

Terms & Conditions

  1. SAFRAPoints will be awarded to the member having possession of a valid SAFRA membership card and presenting it upon payment to the cashier for services or products at the participating that are restricted and/or where SAFRAPoints will not be given include spending made at The Winner' Circle (Slot Machines), purchase of selected vouchers, car park charges, payment of SAFRA-AIG or SAFRA-AIA Insurance Plans, security deposits, fines, tender deposits and document fees, and fees for lost and damaged cards.

  2. Every $1 spent entitles the member to one (1) SAFRAPoints with the exception of services or purchases mentioned clause 1. However, additional bonus SAFRAPoints may be earned during special offers or promotions, for the duration of the offer or promotion.

  3. SAFRAPoints can only be credited into the individual member's account. In the event that the member does not want the SAFRAPoints to be credited into his account, the SAFRAPoints will be forfeited. SAFRAPoints cannot be credited into another member's account.

  4. No monthly statement will be issued.

  5. SAFRA reserves the right to determine, vary or change from time to time the type of quantum of qualifying purchases and the corresponding number points to be awarded without prior notice.

 

Click here for full Terms and Conditions